Nuevos Caminos Travel | Electronic Complaints Book

Official Peruvian INDECOPI Virtual Registry Versión en Español

ELECTRONIC COMPLAINTS BOOK

In accordance with the provisions of the Consumer Protection and Defense Code (Law No. 29571) and Supreme Decree N° 011-2011-PCM (INDECOPI - Peru)

Company Name: NUEVOS CAMINOS TRAVEL E.I.R.L. • Tax ID (RUC): 20601234567 • Address: Jr. Próspero 304, Leymebamba - Amazonas - Perú

In accordance with the provisions of the Consumer Protection and Defense Code:

CLAIM (Reclamo): Discontent related directly to the contracted travel goods or services.
COMPLAINT (Queja): Discontent not related directly to the goods or services; expresses dissatisfaction with customer service or attention.
Filing a claim does not prevent recourse to other dispute resolution mechanisms nor is it a prerequisite for filing a complaint before INDECOPI.
The provider must provide a response within a maximum period of fifteen (15) non-extendable business days (Supreme Decree N° 101-2022-PCM).

1. Identification of the Claiming Consumer

Identity Document Type *

Document Number *

Phone / WhatsApp Number *

First Name(s) *

Last Name(s) *

Email Address * (Where you will receive receipt & response)

Confirm Email Address *

Residential Address *

Country / Region

State / Province

City / District

Is the claiming consumer an underage minor? (Check if applicable)

2. Identification of the Contracted Good or Service

Type of Contracted Good *

Service (Tour / Package / Transfer)

Product

Currency

Claimed Amount (Optional)

Description of the Contracted Product or Service *

3. Claim / Complaint Details & Consumer Request

Select the Type of Filing *

CLAIM (RECLAMO) Discontent directly related to the contracted tourism products or services.

COMPLAINT (QUEJA) Discontent not directly related to the goods or services; reflects dissatisfaction with customer service or attention.

Factual Details (Description of Events) *

Concrete Consumer Request (What resolution or remedy are you seeking?) *

Supporting Attachment (Optional - Max 5MB: PDF, JPG, PNG, DOCX) You may attach payment vouchers, tickets, screenshots, or related receipts.

4. Sworn Declaration & Electronic Notice Authorization

* Sworn Declaration: I declare that I am the consumer client of the service or their duly authorized legal representative, and that all information entered in this Complaint Sheet is true, accurate, and complete.

* Electronic Notification: In accordance with Supreme Decree N° 006-2014-PCM (Peru), I expressly authorize NUEVOS CAMINOS TRAVEL E.I.R.L. to send the official response and any notifications regarding this claim to the email address provided in this form.

Immediately upon submission, your official tracking code will be generated and a full receipt copy will be sent to your email.

Electronic Complaints Book

ELECTRONIC COMPLAINTS BOOK

Parent or Legal Guardian Information:

Track Claim Status