Privacy Policy

Welcome to our Privacy Policy. Please know that your privacy is important to us.

It is the policy of Nuevos Caminos Travel to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to www.nuevoscaminostravel.com. We respect your privacy and are committed to protecting any personally identifiable information you may provide through the website. We also commit to not selling your information to anyone.

This Privacy Policy explains what information may be collected on our website, how we use this information, and under what circumstances we may disclose it to third parties. This Privacy Policy applies only to information we collect through the website and does not apply to our collection of information from other sources.

These Policies Apply to Data Collected:

• On our website or through reservations.
• When making a reservation, even if payment is not completed.
• Through contact forms.

Our Privacy Policy does not apply in these cases: 

• Tools: Sharing with Google, Facebook pages, and other social networks.

Please read this policy carefully to understand our data practices and processing methods.

You must accept the Privacy Policy to view or use our website and to purchase our products.

What Data Do We Collect from Users?

Depending on your use, purpose, and interaction with our website, reservation system, forms, etc., we may collect the following data:

• Email Address: Required if you want to make a reservation or contact us through the contact forms.
• Identity Information:  Your name, surname, email address, and physical address, which may be required in data collection forms.
• Navigation Data: Information related to how you use the website, including IP address, browser used, browsing duration, search history, operating system, language, and pages viewed.
• Website Visit Data: Including traffic data, log files, and other communication data or resources accessed when visiting our website.
• Order Data: Your postal address is required to prepare invoices. Bank or PayPal details must be provided to process your payment.
• Social Media Data: Information related to your use of social media features on our website.
• Travel Form Details: Specific information you provide through our travel form to help us design the best possible travel experience for you.

How is my data collected?

The data collected and how it is gathered depends on your use of the website.

Our website directly collects the data you enter in the contact and booking forms available on the site, as well as any information you provide when you contact us by phone.

Our website also indirectly collects your data through cookies and trackers.

Please read our cookie policy, which has been created to help you better understand this technology and how we use it on our websites, services, applications, and tools.

Why is my data collected?

Your data is collected by our website for the following purposes:

If you are a customer or visitor, we collect your data to:

• Enable access to interactive features on our website, make purchases, and book through our site.
• Ensure the security and traceability of your package reservations.

Who processes my data?

Your data is processed by our website and our employees responsible for:

• Managing the website.
• Providing technical support to respond to user inquiries.
• Handling invoicing and payment of contributor commissions.

Our website is responsible for how your data is stored and used by collaborators.

To enhance the user experience, our website offers the following payment methods for purchases:

• Online payment by credit card.
• PayPal payment in the currencies available in our website’s plugins.
• Bank transfer payment, if currently active on our website.

Payments are handled by our partner, PayPal.
Our website does not have access to your credentials or credit card number.

How long is my data stored?

Our website only stores your data for the period necessary for the purposes explained.

This storage period varies depending on the specific data, as it may be affected by its nature and the purpose of its collection. Likewise, certain legal obligations may require a specific storage period.

• When you contact us through the Help Center, contact forms, by phone, or via chat, your data will be stored for up to five (5) years from the date of the last contact.
• For billing purposes, your information will be stored for five (5) years from the date of purchase.
• Data collected through cookies or trackers will be stored for up to six (6) months for cookies that measure website traffic and up to thirteen (13) months for others.

Beyond these specified durations, the data will be anonymized and stored for statistical purposes.

How is my data protected?

Your data is stored on secure servers protected by firewalls and antivirus software.

We have implemented technical and organizational measures designed to protect the security and confidentiality of your data against accidental loss, unauthorized access, misuse, alteration, or disclosure.

Due to the inherent nature of the internet, we cannot guarantee the absolute security of information exchanged online.

We strive to protect your data, but we cannot ensure the complete security of the information sent to our website. You acknowledge that you provide your data at your own risk.

We cannot be held responsible for any failure to comply with the privacy settings or security measures implemented on our websites.

What are my rights?

You have control over how the data you provide is used:

• You can browse the website without providing any data. However, this means you will not be able to use certain features of our site, including making purchases.
• You can choose to stop receiving our newsletter and personalized offers.
• You can request the deletion of your data by contacting us through the "Contact" section.

In accordance with the applicable data protection regulations, namely the General Data Protection Regulation (GDPR) 2016/679 and the Spanish Data Protection Law and its amendments, you have the right to access and correct your data.

You also have the right to set directives regarding the future use of your data.

If the processing of your data is based on your consent, you may withdraw that consent at any time.

However, in accordance with Article 12.6 of the GDPR, when exercising these rights, our website, as the data controller, reserves the right to request proof of identity. Please note that any data necessary to verify your identity will be deleted once we have responded to your request.

You can exercise your rights by sending an email to: marilyn@nuevoscaminostravel.com

By making a reservation on the site, you consent to the processing of your data under the terms outlined.

If you provide personal data of third parties, you guarantee that you have the necessary authorizations for their processing. Likewise, you are responsible for informing those third parties about the terms and conditions of how their data will be processed.