Privacy policies


Welcome to our Privacy Policy. Please know that your privacy is important to us.

It is the policy of Nuevos Caminos Travel to respect your privacy with respect to any information we may collect while operating our website. This Privacy Policy applies to www.nuevoscaminostravel.com. We respect your privacy and are committed to protecting the personally identifiable information you may provide to us through the website and we also commit not to sell your information to anyone. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information that we collect through the website and does not apply to our collection of information from other sources.

These policies apply to the data collected:

- On our website or reservations.

- When you make a reservation - without completing payment.

- Contact forms.

Our privacy policy does not apply in the following cases:

- Tools, sharing with google and facebook pages and other social networks.

Please read the policy carefully to understand our practices and data processing.

You must accept the privacy policy to view or use our website and make purchases of our products.

What data do we collect from users?

Depending on the use and purpose of and interaction with our website, reservation, form, etc., we may collect the following data.

Your email address must be provided if you wish to make a reservation or communicate with us through the contact forms.

- Data related to your identity, such as your name and email address, addresses and may be required on detail collection forms.

- Browsing-related data: data relating to how you use the websites, including: IP, address, browser used, duration of browsing, search history, operating system used, language and pages viewed.

- Data about your visits to our website, including traffic data, log files and other data or communication resources used by you when accessing our websites.

- Order data: your postal address is required to prepare invoices. Your bank or PayPal details must be provided to pay for your order.

- Social media usage data when you use these features.

- Detailed information on our travel form so that we can best design your trip.

How are my details collected?

The data collected and how it is collected depends on your use of the websites.

Our website directly collects the data you enter in the contact and booking form available on the website, and/or communicated when you contact us by phone.

Our website also collects your data indirectly through cookies and trackers.

Please read our cookie policy which has been created to help you better understand this technology and how we use it on our websites and for our services, applications and tools.

Why is my data collected?

Your data is collected by our website for the following purposes:

If you are a customer or visitor, we collect your Data for:

- Allowing you to use interactive functions on our website, to buy and book on our website.

- To ensure the security and traceability of the booking of our packages.

Who processes my data?

Your data is processed by our website and our employees in charge:

- Administering the websites.

- Managing technical support to answer our users questions

- Management of invoicing and payment of taxpayers fees.

Our website will be responsible for how your data is stored and used by Contributor(s).

To facilitate the user experience, our website offers the following payment methods for shopping on the website:

- Online credit card payment.

- PayPal payment in the currencies available in the add-ons on our website.

- Payment by bank transfer if currently active on our website.

Payments are handled by our partner PayPal.

Our website does not have access to your credentials and credit card number.

How long are my data stored?

- Our website only stores your data for the period necessary for the purposes explained.

- This storage period varies according to the Data in question, as it may be affected by the nature and purpose of the collection. Similarly, certain legal obligations stipulate a storage period.

- When you contact us through the Help Center contact forms, when you communicate with us by phone or by chat, your data will be stored for up to five (5) years from the date of the last contact.

- As for your billing, information will be stored for five (5) years from the day of purchase.

- Finally, data collected via cookies/tracers will be stored for up to six (6) months for cookies to measure the audience of our website and up to thirteen (13) months for others.

- Beyond the above mentioned durations, your data will be anonymized to be stored for statistical purposes.

How is my data protected?

Your data is stored on secure servers protected by firewalls and anti-virus software.

We have implemented techniques and organisational measures to protect the security and confidentiality of your data against accidental loss and any unauthorised access, use, modification or disclosure.

Given the inherent characteristics of the Internet, we cannot guarantee the optimum security of information exchanged on the network.

We strive to protect your Data but we cannot guarantee the absolute security of information sent to our website. You agree that you provide your data at your own risk.

We cannot be responsible for any failure to comply with the privacy and security measures implemented on our websites.

What are my rights?

You can choose how the data you provide is used:

- You can browse the websites without providing data.

- This means that you will not be able to use certain features of our website and in particular, to make purchases.

- You can decide not to receive our newsletter and personalised offers any more.

You can request the deletion of your data by contacting us through the "contact" section.

In accordance with the provisions of the applicable regulations regarding data protection, namely the European General Data Protection Regulation 2016/679 (GDPR) and the Spanish Data Protection Act and its amendments, you have the right to access and correct your Data.

You also have the right to stipulate directives regarding the destination of your data

Where the processing of your data has occurred on the basis of your consent, you may withdraw that consent at any time.

However, in accordance with Article 12.6 of the GDPR, when you exercise these rights, our website, as controller, reserves the right to require proof of your identity. Please note that the data required to prove your identity will be deleted once we have responded to your request

You can exercise your rights by sending an email to: marilyn@nuevoscaminostravel.com

Booking on the site will presume your consent to process the data in the terms indicated.

In the event that you provide personal data of third parties, you guarantee that you have the necessary authorisations for their processing. Likewise, you are obliged to inform said third parties of the terms and conditions of the processing of your data.


Information about us:

The website of Nuevos Caminos Travel is hosted by ........

Nuevos Caminos Travel E.I.R.L.

RUC: 20600790201

Jr. Los Ángeles 855

Chachapoyas – Amazonas – Perú

+51 950 321 577

Carla Peralta Alcántara – Gerente

marilyn@nuevoscaminostravel.com